Shipping policy

All orders are processed and dispatched from Australia.

We ship exclusively with Australia Post to ensure reliable and trackable delivery.

Orders are processed within 1–3 business days.

Please note:

Orders are not processed on weekends or public holidays
During peak periods or product launches, processing times may be slightly extended

Once your order has been dispatched, you will receive a confirmation email with tracking details.

We offer the following shipping options via Australia Post:

Delivery timeframes are estimates only and are not guaranteed.

We offer international shipping to selected countries via Australia Post.

Delivery timeframes vary depending on destination and customs processing.

Please note:

International customers are responsible for any customs duties, taxes, or import fees
We are not responsible for delays caused by customs

Shipping rates are calculated at checkout based on your location and selected delivery method.

We may offer complimentary shipping on orders over a specified amount. Any such promotions will be clearly stated at checkout.

All orders are sent with tracking.

Once your order has been dispatched, you will receive a tracking number via email. It is your responsibility to monitor the delivery of your parcel.

Once your order has been dispatched, it becomes the responsibility of the customer.

We are not liable for:

Please ensure all delivery details are accurate before placing your order.

If an order is returned due to an incorrect address or failed delivery:

Most from dune pieces are made to order.

Please allow 7–15 business days for production before your order is dispatched.

This timeframe is separate from shipping and reflects the time required to carefully create each piece.

Items that are ready to ship or one-of-a-kind will be clearly marked and dispatched within our standard processing times.